Shipping and Returns Policies
Canadian customers may take advantage of our FREE SHIPPING (Ground) on orders of $99.00 CDN or more if shopping in Canadian currency (simply click on the Canadian flag at the top right of our Home page). For all other orders a Shipping & Handling fee of $9.00 will be automatically added to your order.
Spectrum Supplements guarantees that your order will be processed timely and with prompt delivery(*), providing you with a tracking number.
If an order is not accepted upon delivery and returned to our warehouse, you will be charged for any shipping charges incurred by us for the returned shipment.
Spectrum Supplements does not warrant or guarantee that any shipment leaving the United States will arrive in a timely manner to any country. If a shipment is not allowed into your country for any reason and is returned to us, we will credit you for the products however we cannot credit you for the Shipping & Handling cost as we in turn do not get reimbursed this either.
Customers are responsible for any additional customs fees, duties, and taxes upon delivery. Customs restrictions and warranty issues prevent us from shipping to every international location. For details please e-mail us.
Fraud is taken very seriously. Anti-fraud measures are in place at multiple levels and at different stages of the transaction with our merchant account partners.
All of our products sold internationally are meant for personal use - up to a 90 day supply of any one product may be purchased.
Customs Fees and Guidelines
(*) Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the importation of our products. We do not encounter problems with Customs when shipping to most countries.
If the package is inspected by Customs for any reason and is returned to us, we will issue you a prompt refund, less the shipping costs and any Customs fees that are charged to Spectrum Supplements by your country. If it is not returned to us, we cannot issue you a refund. Most orders are held by Customs for the purpose of charging import duties and Customs fees.
Return of Merchandise Policy
We will gladly refund you for product returned within 30 days from the date of purchase, provided the product has not been opened and the protection wrap is in place. The cost of shipping is not included in refunds and product returned after 30 days will be subject to a 20% restocking fee.
Product cannot be returned after 90 days from the date of purchase.
Probiotics or any items requiring refrigeration may not be returned at any time.
Refunds will be issued in the same tender as originally purchased or a credit may be posted on account with us toward your next purchase.
All returns must contain a Return Merchandise Authorization (RMA) number to be properly credited. To obtain a RMA, please e-mail us at Returns@SpectrumSupplements.com