Once your order ships from our New York warehouse you will receive a tracking number by email.

If you selected a FedEx shipping option you may check the status at Federal Express

If you selected Ground shipping (Canada Post), you will initially receive a DHL tracking number (similar to the sample shipment below), however once your shipment reaches Canada it will be assigned a Canada Post tracking number.

Locate your Canada Post tracking number on the DHL page where indicated below. You may check the status on Canada Post

If no tracking number exists, it’s because your order has not yet reached Canada so please check again later.

If you’re still having difficulty tracking your order please enter your information in the form below and submit to us so we can help you.