Welcome to our Support Centre & FAQ page


Canada support

Please note that Spectrum Supplements Inc. is not a medical facility. We do not provide any medical advice on any of our product, which are intended to be used under the close supervision and care of a licensed medical professional. Our helpful staff is here to assist you with orders, pricing, and general product information.

Frequently Asked Questions (FAQ): 

Are the prices in Canadian currency? 

Yes, all prices are in Canadian $ and include import charges into Canada.

Where does my order ship from?

All orders ship from our warehouse in Endicott, NY, USA.

How do I track my order?

Once your order is shipped you will receive the tracking info by email. You may also access the tracking info by logging into your account and viewing your order.

How does my Ground order ship? 

Ground orders arrive by Canada Post (P.O. Boxes) or FedEx Ground.

How do I add a note to my order? 

Add a note in the comments section at Checkout.

I received the wrong product. What can I do? 

Click “Support” and submit your issue. Sending us a photo of what you received will help.

An item is missing from my shipment. What can I do? 

It is possible that we split your order and it may be arriving in more than one shipment. Click “Support” and submit your issue.

How do I return my product?

Once we approve a return you will be notified by email which address to return the item(s) to.

How much is my shipping? 

We offer various shipping methods at Checkout depending on how quickly you need your order.

Do you offer free shipping?

Yes, on orders $150.00+

How long will it take to receive my order?

We offer various shipping options with different costs at Checkout stage of your order.

Why select FedEx as my shipping option? 

We receive a volume discounted rate from FedEx that we pass on to you and you receive your order much quicker.

How are probiotics shipped? 

All refrigerated items are shipped with an ice-pack inside an aluminum shield bag. We recommend selecting FedEx as the shipping method for all refrigerated products. The ice-pack will arrive melted in most cases so be sure to refrigerate the product upon receipt.

Are there any additional import fees I need to pay at delivery?

Usually no. However if there is a small import charge to be paid (mostly to FedEx), please pay the charge, Click “Support” and submit your issue.

What if I need to purchase a product that’s not available on your website? 

Click “Support” and we’ll do our best to obtain the product for you and add it to our website.