Supplying Canadians since 2004
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More brands and 100’s of new products
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ENJOY SHOPPING !!
Frequently Asked Questions (FAQ): If you have a question not answered below, please E-mail us
Are the prices in Canadian currency?
Yes, all prices are in Canadian $ and include import charges into Canada.
Where does my order ship from?
All orders ship from our warehouse in Olean, NY.
How does my Ground order ship?
Ground orders ship with DHL to Canada Post.
Do you offer free shipping?
Yes, on orders $99.00+
How long will it take to receive my order?
Ground (Canada Post) may take up to 10-14 working days.
FedEx International Priority (2-3 working days)
FedEx International Economy (3-4 working days)
Why select FedEx as my shipping option?
We receive a volume discounted rate from FedEx that we pass on to you and you receive your order much quicker.
How are probiotics shipped?
All refrigerated items are shipped with an ice-pack inside an aluminum shield bag. We recommend selecting FedEx as the shipping method for all refrigerated products. The ice-pack will arrive melted in most cases so be sure to refrigerate the product upon receipt.
Are there any additional import fees I need to pay at delivery?
Usually no. However if there is a small import charge to be paid (mostly to FedEx), please pay the charge and E-mail us the invoice and we will reimburse you right away.
What if I need to purchase a product that’s not available on your website?
Please send us an E-Mail and we’ll do our best to obtain the product for you and add it to our website.